Wholesale Terms and Conditions
No Tox Life Wholesale Terms and Conditions and Relationship
Thank you for your interest in our brands. We are a 100% handmade business, a mother-daughter team in Los Angeles making natural skincare products more accessible and helping people switch to natural products. We have been in business for 5 years, and our wholesale partners have been a huge part of our expansion.
We have a few rules we'd like to make sure we both agree on as we move into this relationship together.
Copyright & Trademarks:
Our brand image and our products are important to us. We're particular about how our products are displayed, how they are presented online, and about our ingredients and recipes.
We retain all copyright to our products, descriptions and photographs. We retain all trademarks and registered marks, and especially the name No Tox Life™ as it is our business name.
Our trademarks are: Dish Block® dishwashing bar, Eucalyptus Steam® cleansing vapors for the shower, and of course No Tox Life™.
We own several brand names. As a wholesaler, you may be granted temporary permission to use these in limited form at approved locations. Regardless, our recipes, formulas, product names, and designs are proprietary and no rights whatsoever are granted to use or replicate them without our prior explicit and written permission. This also means you may not copy them or reverse-engineer the recipes or put your name or label on our products, or re-package our products in your packaging.
Terms of Sale:
Our products are special and we price them accordingly. We do not sell to businesses that routinely sell our products below our suggested retail price (what is shown on our retail website). You may sell above that price at your discretion.
We do not sell to businesses who do frequent discounting and sales, including “buy one get one” sales.
You may not sell our products through online auctions (for example, eBay), or online marketplaces (such as Amazon or Etsy).
We do not accept returns or chargebacks, and all sales are final. Of course, per state law, you may not order wholesale for personal use.
We do not offer drop shipping. We expect you will order inventory that you will stock and fulfill to your customers directly. We can ship to your fulfillment center.
Where do we want you to sell? Your own boutique, brick-and-mortar store, subscription gift box, online store, or similar. In other words, a store you own and operate yourself as your primary business.
Any retail coupons and free shipping offers (listed on our website banners) are for retail customers only. Do not use them for wholesale orders. We will cancel and refund any wholesale order using retail coupons.
Minimums and shipping prices may be periodically updated. Fill out our application to learn about minimums.
Shipping is charged at cost. We will send most shipments SIGNATURE REQUIRED so please pay attention to the date of delivery and have someone there to receive it. We have limited time free shipping specials for USA orders, contact us for details.
Shipping is charged at cost. Customs fees and duties are not included in prices. We have limited time free shipping specials for international orders, contact us for details.
For brick and mortar retail locations, we can provide testers for most products at an additional discount. Testers are not full-size and are labeled “TESTER” clearly on the package. Our price list will list costs for testers, and they can be invoiced upon request.
We do not accept any returns. Wholesale orders are final sale. If items were damaged in transit, let us know immediately and provide photographic evidence so we can file an insurance claim with the carrier.
Our products are made fresh by hand entirely by us in our Los Angeles workshop. For the freshest-smelling products, we recommend selling items within 1-2 years. The soaps and deodorants have a shelf life of 3-5 years if stored in a cool, dry place away from direct sunlight, although the scent may fade over time. The oils, butters, lip balms and more delicate products should be used within 1-2 years. The facial oils especially are more sensitive to oxidation and we recommend selling them within one year. If you have particular questions about the freshness of products, please contact us.
Natural products can seem complicated or intimidating to those who have not used them before. We are always happy to help with recommendations on the best way to sell our products to your customers. We personally make everything and have been selling our products for 5 years directly to the public.
We are happy to train you over the phone, by video call or by visiting your shop in person and training your staff, if you’re local to Los Angeles. We appreciate your support and want you to sell everything! :)
Social Media and Promotion of YOU:
Our customers are always looking for local places to purchase their favorite products. If you have a brick and mortar store, send us your #shelfies and pictures of our products in your location; we’ll re-post on social media so our customers know where to shop. We also would like to list your location on our stockists page. If you don't see it there yet, please reach out to us so we can add you to the list of retailers where customers can find our products!
If you have an online store, we’ll re-post our favorite photos to our feed. Our social media handle is @notoxlife, and our hashtag is #notoxlife.
Right to sell:
We reserve the right to sell (or not) to any wholesale customer at our discretion. This overview of wholesale terms is a broad overview, and we may decide to stop selling to a wholesale customer based on other criteria. If you are unsure what we allow or have a question, just reach out to us and we’re happy to answer.
Updated Terms and Conditions:
If we need to amend these agreements, we'll update it here. You can check our website or email us at firstname.lastname@example.org for the latest info.
Last updated: October 2019