Returns Policy

This returns policy applies to orders placed on notoxlife.com only. 3rd party websites such as Amazon, Etsy, and other retailers have their own return policies and you must return via that website or store where it was purchased. 

Start a return from your account.

Free returns or exchanges within 60 days for USA e-commerce orders:

Free returns or exchanges in USA within 60 days for e-commerce orders.*  

*Excludes final sale items and gift cards. We reserve the right to limit excessive or fraudulent returns, and we reserve the right to deny returns for any reason as permitted by law. 

Canada orders are final sale and cannot be returned. International orders cannot be returned. 

Per our wholesale policies, wholesale orders are final sale and cannot be returned. 

Shipping costs are refunded on a pro-rated basis for partial returns. 

Returns or exchange process:

• Start a return from your account here
• Our team will review the return and send you a return shipping label
• Pack up the item(s) carefully and attach the return shipping label to the box
• Give several days for transit, and a few extra days for receiving and inspection of the return
  
• Your refund will be processed on our site, give your bank several days to process it on their end

Damaged in transit?

 

If your package or item was damaged in transit, please initiate a return as above, but also email or text us photo evidence of the damaged packaging and item(s). Contact us to send the evidence. 

Allergic reaction to a product? 

 

Discontinue use immediately if you have a reaction. Contact us so we can help you out. Provide details so we can assist you. 

Other problem with your order or product?

  

Contact us so we can help you out. Please provide documentation or details so we can assist you. 

Start a return from your account.

Last updated: February 2025